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    Russia Ukraine Update

    Cigna Sanctioned Bank Accounts - Russia and Ukraine Updates

    Helpful information

    At Cigna, we are closely monitoring developments in Russia and Ukraine and would like to reassure you that our continued priority is to protect the Whole Health of our customers.

    We understand that the situation is regularly changing so we recommend that you bookmark this page and check back regularly for updates on changes that might impact either the cover we can provide or your claims payments.

    If you currently use one of these banks for claims payments, you must provide us with alternative bank details from a bank that has not been sanctioned or we will be unable to pay your claims. You can do this via your online customer area or when submitting a claim.

    During the period the sanctions apply we are unable to make payments into the following Russian or Belarusian bank accounts:

    • Ak Bars Joint Stock Commercial Bank
    • Alfa Bank JSC
    • Amsterdam Trade Bank NV
    • Bank Belveb OJSC
    • Bank Dabrabyt Joint-Stock Company
    • Bank DOM.RF
    • Bank National Factoring Company Joint Stock Company
    • Bank Otkritie
    • Bank Rossiya
    • Bank St Petersburg
    • Bank Uralsib
    • Bank Zenit
    • Banking Credit Organization Inkakhran
    • Belagroprombank
    • Belarus Bank of Development and Reconstruction Belinvestbank Joint Stock Company
    • Black Sea Bank
    • BM Bank Public Joint Stock Company
    • Central Bank of Russia
    • Cetelem Bank Limited Liability Company
    • Commercial Bank Sinko Bank
    • Credit Bank of Moscow
    • Development Bank of the Republic of Belarus   
    • Eximbank of Russia JSC
    • Gazprombank
    • IS Bank
    • Joint Stock Company Commercial Bank Solidarnost
    • Joint Stock Company Genbank
    • Joint Stock Company Investtradebank
    • Joint Stock Company Locko Bank
    • Joint Stock Company Sarovbusinessbank
    • Joint Stock Commercial Bank Lanta
    • Joint Stock Commercial Bank Metallurgical Investment Bank
    • Joint-Stock Commercial Bank Novikombank
    • Joint Stock Commercial Bank Primoyre
    • Limited Liability Company Ozon Bank
    • Moscow Industrial Bank
    • MTS Bank PJSC
    • Myanmar Foreign Trade Bank
    • Myanmar Investment and Commercial Bank
    • Novosibirsk Social Commercial Bank Levoberezhny PJSC
    • OJSC Promsvyazbank
    • Open Joint Stock Company Sovocombank
    • Pao Rosgosstrakh Bank 
    • Petersburg Social Commercial Bank
    • PJSC Promsvyazbank
    • Prominvestbank
    • Promsvyazbank
    • Public Joint Stock Company Bank Financial Corporation Otkritie
    • Public Joint Stock Company KB Vostochny
    • Rosbank
    • Rosgosstrakh BankRossiyski Selskokhozyaistvenny Bank OAO
    • Russian Agricultural Bank
    • Sberbank
    • SDM Bank Public Joint Stock Company
    • Sovocombank
    • SMP Bank
    • Transkapitalbank
    • Tinkoff
    • Unistream Commercial Bank JSC
    • Ural Bank for Reconstruction and Development
    • Vietnam-Russia Joint Venture Bank
    • Vnesheconombank (VEB)
    • VTB Bank (Public Joint-Stock Company), branches and subsidiaries
    • West Siberian Commercial Bank Public Joint Stock Company

    Let op: the sanctions may extend to branches and subsidiaries.

    Last updated: 12:52 CET, 19 september 2023.

    Locations where we cannot currently provide cover:

    For customers living in the so called Donetsk People’s Republic (DNR) or Luhansk People’s Republic (LNR) regions of Ukraine, we can no longer provide coverage after February 21, 2022.  If you have moved to a different location, please contact us via your dedicated customer service team with the details of your new address.

    Russian Issued Credit Cards

    Visa, MasterCard and American Express have announced that they are suspending operations in Russia. Please find below further information regarding each credit card type.

    • MasterCard

      Cards issued by Russian banks will no longer be supported by the MasterCard network regardless of where they’re used - inside or outside of Russia. And, any MasterCard issued outside of the country will not work at Russian merchants or ATMs.

    • American Express

      Globally issued American Express cards will no longer work at merchants or ATMs in Russia. Additionally, cards issued locally in Russia by Russian banks will no longer work outside of the country on the American Express global network. American Express are also suspending all business operations in Belarus.

    • Visa

      All transactions initiated with Visa cards issued in Russia will no longer work outside the country and any Visa cards issued by financial institutions outside of Russia will no longer work within the Russian Federation.

    We are here for you

    If you have any questions please contact your dedicated customer service team.

    © 2025 Cigna Healthcare. Alle rechten voorbehouden.

    *Please note, this is a representation of the benefits available and does not contain the terms, conditions, and exclusions specific to each benefit. The benefits may be subject to change. Some benefits may be part of an optional module. Please see the Customer Guide for full details.

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